Testimonials

Virgin Media


This is our backyard, where we cut our teeth. This sector is undoubtedly one of the most aggressive sectors in business today. We took relatively small franchised cable companies and grew them into the single cable operator in the UK.


Stealing market share from two beautifully conditioned warriors like BT and BSKYB is not easy …but we did it. We also took a brand new product (Broadband) and became the No 1 provider in the UK.


In amongst all this we consolidated, restructured, outsource, offshored, customer centricised, grew ARPU, lowered churn, re-built after Chapter 11. You name it we've done it. And we actually did it….we didn't just happen to be there!


"Peter and his team delivered tremendous success during their time at ntl. They carried a significant burden of responsibility as they managed the whole customer operations division of ntl. Given the legacy problems they inherited, this was not an easy task. They were in constant improvement mode, always finding new ways to improve service levels as well as reducing overall operating expenses. They consolidated 54 disperate call/fault centres into 3 virtualised units within 12 months at little or no negative impact to the business, at the same time as the IT function were swapping out the billing system. Some said it was madness to attempt to do so much so swiftly, but the team did it and did it successfully.


A CEO wants a team that has a "can do" mentality especially in challenging times, these people were exactly of that mindset.


This team was key in implementing the change that rebuilt ntl. They performed at the highest level and achieved some amazing results. A can do attitude, good people, and fun to be around" Simon Duffy, ex CEO NTL